Support and Maintenance
Support and Maintenance Services
We provide standard break/fix services, technical support, and software maintenance services for the software developed either by our company or delivered by third-party vendors. Know more about application support and maintenance.
Functionality Integration
We are a software support company to help you design, develop, implement new functionalities, and integrate them with other features or third-party applications used within your organization. Our architects will provide a detailed integration framework.
Application / Software upgrade
Upon your request, we do a software audit and come up with ideas and recommendations on what can be improved and how. Our architects will offer the best way and technology solutions to implement system improvements.
Application Support team
For long-term and complex projects, we have dedicated technical support teams consisting of the project’s team members available according to multiple options like on-call, 24x7, during a certain time on business days.
Maintenance
Web App For You provides IT and software maintenance, which means we provide services aimed at modernizing and updating software systems and applications to improve the product after it has been already released. It can include bug fixing, performance improvement, or new feature development.
Our Maintenance and Support process
Identifying your needs
We start by identifying your challenges to define the best service option for you. Our software support services are categorized according to a two-tier approach. Below is brief information on the scope for each category.
Knowledge Transfer
For effective and quick support, we put a team together, hold multiple sessions to get all the knowledge about your project and project-specific issues, and build support plans and workflows according to your needs.
L1 Technical Support
Tier 1 technical support is a prioritized troubleshooting process where we help our customers resolve system issues without changing the code. The scope of these services covers databases, software systems, cloud solutions.
L2 Technical Support
Tier 2 software maintenance support requires changes made in software code. The service scope includes bug fixing, integration issues, performance- and security-related problems and failures. L3 support representatives usually know the product backend.